Luxora Interiors operates a strict no-refund policy. Once a booking amount, design fee or any other payment has been received against a project, that payment is final and non-refundable under all circumstances.

This policy applies to every interior design and execution project booked through Luxora Interiors. It does not apply to the free site visit or design consultation, which carry no charge at all.

No Refund After Booking

A project is treated as booked the moment we receive any payment from you — whether that payment is described as a booking amount, token amount, advance, design fee or execution milestone. From that point onwards, no refund of any kind is issued:

No full refund, no partial refund and no pro-rata refund of any amount already paid
No refund if you choose to cancel, pause, postpone or withdraw from the project at any stage
No refund if the scope is reduced, or if you decide not to proceed after designs have been shared
No refund is issued in the form of cash, bank transfer, credit note, adjustment or any other means

Why Payments Are Non-Refundable

Every Luxora project is bespoke. From the moment a booking is confirmed we block execution capacity, allocate a design and project team, begin space planning and 3D detailing, and commit to vendors for materials fabricated to your exact measurements. Custom-built modular kitchens, wardrobes and furniture cut to your space carry no resale value once fabrication begins. These commitments are made immediately and cannot be reversed, which is why all payments received are non-refundable.

Design Fee

The design fee covers design time, 3D renders, material planning and detailing. It is non-refundable from the moment it is paid, irrespective of whether the design work has been started, partially delivered or fully shared with you, and irrespective of whether you proceed to execution.

Execution Milestones

Execution is billed against a milestone schedule set out in your signed project agreement (for example: booking amount, material procurement and progress-linked instalments). Every milestone payment is non-refundable once received. No milestone — paid in advance or otherwise — is refundable, in whole or in part, at any stage of the project.

Payments Made in Error

The only exception to this policy is a demonstrable duplicate or technical payment error — for example, the same invoice paid twice, or an amount debited without any corresponding booking. Such cases must be reported in writing to hello@luxora.in within 7 days of the transaction, along with proof of payment. This exception does not extend to cancellations, change of mind, or dissatisfaction with scope.

Acceptance of This Policy

By making any payment towards a Luxora Interiors project, you confirm that you have read, understood and accepted this no-refund policy in full, and that no refund will be claimed by you at any point thereafter.

Refund Policy