Luxora Interiors operates a strict no-cancellation policy. Once the booking amount has been received, a project cannot be cancelled and no refund is issued under any circumstances.

Free site visits and design consultations, which carry no charge, can still be rescheduled freely — the terms below explain both.

Site Visits & Consultations (Free)

Our free site visit and design consultation can be rescheduled or cancelled at no cost, at any time, simply by calling or messaging us at +91 73399 93930 or WhatsApp. We only ask that you let us know as early as possible so we can offer the slot to another client. No payment is involved at this stage.

No Cancellation After Booking Amount Is Received

The moment we receive any payment from you — booking amount, token amount, advance, design fee or execution milestone — the project is confirmed and becomes non-cancellable. From that point:

The booking cannot be cancelled by the client, at any stage of the project
No refund is issued against a cancellation request — in full or in part
Amounts already paid cannot be transferred, adjusted, carried forward or converted into a credit
This applies equally to design-only engagements and full design-and-execution projects

See our Refund Policy for how payments already made are treated.

Why Bookings Cannot Be Cancelled

On receiving a booking amount we immediately block execution capacity in our schedule, assign a design and project team, and commit to vendors for materials fabricated to your exact measurements. Custom modular units cut to your space cannot be reassigned to another project. These commitments are made upfront and cannot be withdrawn, which is why bookings are final once payment is received.

Rescheduling an Execution Date

If your site isn't ready on the originally planned start date, tell your project manager as early as possible — we will work with you to find a new start date. Rescheduling a start date is not a cancellation, and does not alter the non-refundable status of payments already made. Extended delays outside our control (for example, site handover delays) do not count against our delivery timeline commitments.

Cancellation by Luxora

In the rare event that Luxora is unable to proceed with a booked project for reasons entirely attributable to us, we will inform you in writing and mutually agree a way forward, which may include completing the work through an alternative timeline or team.

Acceptance of This Policy

By making any payment towards a Luxora Interiors project, you confirm that you have read, understood and accepted this no-cancellation and no-refund policy in full. Questions can be sent to hello@luxora.in before you make any payment.